1. Return Period:
Customers may apply for a return within 30 days of receiving the product. Applications beyond this period will not be accepted.
2. Return Conditions:
Products must be kept in their original packaging, unused, and accompanied by all labels and accessories.
Customized products without quality issues are non-returnable. If the product is defective or incorrect (e.g., misprinted or wrong item delivered), customers may apply for a return.
3. Refund Process:
Customers are required to contact the customer service department and provide the order number and reason for return.
Upon receipt of the returned item, we will inspect it within 7 business days. Once confirmed to meet the return conditions, a full refund will be issued to the customer's original payment method.
4. Shipping Fee Responsibility:
If the return is caused by product defects or errors, the shipping fee will be borne by the company; if the return is made simply due to personal reasons of the customer, the shipping fee shall be borne by the customer himself/herself.
5. After-sales Service:
We provide professional after-sales service. Should you have any questions about the product or need assistance, please feel free to contact our customer service team at any time.
Contact Information
Should you have any questions or need further assistance, please feel free to contact our customer service department at any time, and we will be dedicated to serving you.